Coronavirus Update 20/05/20
'In preparation for re-opening, where we are expecting a phased approach, with our games rooms and the restaurant being last to open. We have already put some measures in place to make life easier for social distancing. It seems likeliest that holiday home owners will be allowed back first, though we have yet to receive government confirmation on how to proceed.
Our trade association, BH & HPA, are working on guidelines, though ahead of that, we have taken some safety and reassurance measures of our own. Prior to closing on 24th March we had already installed hand gel dispensers in our Reception, main Games Room, Touring Block and Staff room and all staff were wearing gloves in contact areas. The wearing of gloves by staff will continue going forward and we also have a supply of face masks.
In addition to the above we have erected a Perspex screen in Reception and will ensure a 2m distance is respected at all times for the safety and reassurance of both staff and customers and we will also be restricting the number in Reception to one at a time. The same will apply to the launderette, if opened, and a one way system has been marked around the reception building with marks on the ground indicating a 2m waiting distance.
We have also marked widths around the roads on the park to let visitors know how far to stand apart when chatting. With our one way traffic system the roads are mainly between 2.3m and 2.5 m wide meaning the easiest way to work it out is just to stand on opposite sides of the road when talking.
There will no doubt be more to come but everyone’s Safety and Re-assurance are top priority for us in making sure that we look after everybody on the park and that we all come back to enjoy Craigtoun Meadows for what it is, a peaceful, safe environment to enjoy a relaxing holiday. '
Coronavirus Update 10/04/20
The health and wellbeing of holiday home owners, visitors, residents and staff is our top priority and we continue to both monitor and follow government advice.
Craigtoun Meadows remains closed except to those few residents who actually live onsite. Our Reception is closed. so please don't try to visit or phone in. The best way to contact us is by email though, we can only offer a limited response from our staff working from home so replies may take a little longer than usual, as we have others on furlough.
We have contacted all of our Holiday Home owners and, Seasonal Tourers and those with holidays booked up until the end of May.
Holidays booked after May 2020
If you have a holiday with us booked from 1st June onwards, we are happy for you to wait until nearer the time, if you wish, for cancelling or re-arranging for a later date. We are not charging cancellation fees and allowing decisions to be made up until the day before.
The R and A have moved the Open in St Andrews from 2021 to 2022. For those who have booked , we are happy to carry the booking forward at the same price or arrange a refund. If you would like to speak to us about this email firstname.lastname@example.org.
If we all do the right thing we'll all be back to what we'd rather be doing and that's enjoying all we have at Craigtoun Meadows.
Take care and we look forward to seeing everyone back soon when all is safe.
Coronavirus Update 24/03/20
By now almost everybody will have seen the announcements by both the Prime Minister and First Minister. While there are many questions left unanswered, the one thing is clear - we must all change our habits for the good of our loved ones but also those we don't know.
The NHS are under enormous pressures and that will only increase. The message we have received in the Holiday Park industry is loud and clear. We have been instructed to close without delay. The government has advised that measures will be reviewed in 3 weeks but it's important we act now.
The Park will therefore close at 4pm today 24 March to allow those that are here, time to get things together and shut up their holiday homes. It will also allow our staff a chance to get home and be safe with their families.
We have staff working from home who will be contacting those with bookings and answering emails. There will not be staff onsite to answer phone calls, so please don't call in - email is the best way of contacting us.
Our website will also be updated on our Coronvirus page as often as possible.
We need to fight this together for the good of everyone. Please be careful and take care of each other and we'll see you once this is over.
Coronavirus Update 17/03/20
We are introducing this page to keep all of our valued customers up to date with the guidance we are receiving from the Government and our trade association, BH & HPA and the impact the Coronavirus, Covid 19.
It’s important we all work together on this for the good of everyone and we propose to keep going as long as we can as we strive to maintain a quality service to the best of our abilities.
For a number of years we have been praised for cleanliness by AA and Visitscotland, and while we're proud of that, we realise there's more to do in the current climate.
We have introduced stricter cleaning regimes, with more surfaces being wiped down, more frequently than before and staff are wearing disposable gloves when working in public areas.
As the park is quiet just now our launderette and games rooms remain open, though this may be revised as we are reviewing plans daily as the situation changes. There are hand gel dispensers in the Touring block, games room and staff room. Each hire caravan also has soap for customers’ arrival.
We will be self isolating as necessary, with staff working from home where possible and only working in pairs when safety requires it onsite.
The safety of our staff and customers is always uppermost in our minds. However we are also a means of getting away from it all for our customers and will seek to provide our services as much as we can, given the circumstances. We would ask that if anyone is self isolating in their holiday home that they let us know so we can help where we can, if possible.
If there is a need for one of our staff to visit a holiday home to assist with an issue, in order to reduce the risk of spreading the virus, we will ask that only one other person be present in the room at the same time or alternatively, if we can attend when no one is at home. The one person rule will also apply if we are showing a party to a hire caravan or lodge.
We will attempt to reduce meetings in our office and communicate by phone or email.
When showing caravans for sale, we will hand over keys for those that belong to the Company and will only show one person in at a time.
We realise that some of these practices may be inconvenient but hope people will appreciate we re just trying to do what’s best. If the scientific and medical experts are not certain on the way forward then we can’t be either.
Our thoughts are with those affected by the virus, particularly those who are sick. We wish those that are ill, a speedy recovery.
We are still open for business and welcome those who wish to come. There is plenty of open space on the park for visitors to enjoy.
If you have already made a booking for touring and/or hire and wish to change it or cancel, we are waiving our normal policy and offering full refunds up til the day of arrival, instead of the normal restrictions.
To summarise –
Hand Washing – we have all been told more frequent handwashing is essential, for at least 20 seconds with hot soapy water, or hand sanitizer if soap is not available.
- sanitizer gel is in our Touring Block, Reception and main Games room for public use
- we provide soap dispensers in our Touring block and hire caravans
Increased Cleaning -
- we have increased the frequency and depth of our cleaning in all public areas
- staff will be wearing disposal gloves in public areas
- our hire fleet has been reduced in size and this will give us more time to clean
Social distancing –
- we are reducing the number of customer interactions in the office/ reception
- we are reducing the number of people in meetings to 2
- if a visitor is self isolating on the park, we would appreciate being told as this would prove helpful to all of us
- any one of our staff who has been told to self isolate will do so per government advice
- our staff will only work in pairs when safety regulations requires it
- we will maintain distancing advice as and when this is given to us by the authorities
By working together we will beat this awful illness and come out stronger.